Our aim is to despatch all items on the next working day after you have placed an order with us.
Your order will be delivered either by Royal Mail Recorded Delivery, Royal Mail Standard Parcels or by selected Courier.
You will be presented with the different postal options as part of the checkout process
Delivery time scales
Royal Mail Recorded 1-2 Working days
Royal Mail Standard Parcels 3–5 working days
All of the postal services that we use, will require a signature
If you are not in at the time of delivery a card will be left asking you to contact your local depot and arrange a further delivery attempt. Alternatively you can visit the depot in person with the card and collect the goods yourself.
When you receive your order please check the contents against the packing note enclosed with the goods. If any items are missing you must advise us within 24 hours using the e-mail address given below.
If any items are damaged you must advise us within 3 days using the e-mail address given below.
If you do not receive your order within 7 days of receiving our despatch confirmation e-mail you should contact us using the e-mail address given below.
If for any reason you are not happy with the service you have received or are unhappy with the items supplied, please let us know using the e-mail address given below. Please notify us within 7 days of receiving your items if you are requiring a refund of any type.
If you wish to cancel your order before it has been dispatched you can by notifying us on the e-mail address given below.
Car Care Direct offers a seven day money back guarantee subject to the goods being returned, carriage paid and original condition. Once received and inspected we will refund the value of the product.
Your rights to return goods are protected under the EU Distance Selling Derivative which can be found at http://www.legislation.gov.uk/uksi/2000/2334/contents/made
All products must be paid in full prior to despatch. The goods remain property of Car Care Direct until paid in full.
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